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AI with Hotel CRM solves major problems in the hospitality industry.

AI is profoundly transforming the hospitality industry:

  • Customer Experience Takes Center Stage: In an industry where customer experience is the major differentiator, AI enables unprecedented personalization, strengthening customer loyalty.

  • Employee Engagement: AI-powered solutions boost employee engagement, improving service quality.

  • Augmented Security: AI-powered security systems enhance safety, providing customers and staff with added peace of mind

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Expérience Client en Avant-Scène:

In an industry where customer experience is the major differentiator, AI enables unprecedented personalization, strengthening customer loyalty.

Employee Engagement

AI-based solutions boost employee engagement, improving service quality.

Augmented Security

AI-powered security systems enhance safety, providing customers and staff with added peace of mind.

View all customer interactions
in a single profile.

Beautiful smiling woman

Give your hotel Match&Target, a robot to better segment your customers, better communicate, better sell. You know your products. AI makes the connection so that your offers are personalized and targeted.

We provide you with a fully configurable CRM to make personalized offers. We import all your customers into the CRM database. It will be preloaded, ready to be used with many newsletter templates. We provide you with a tool to prepare your offers by product type, by theme or customer preference, by age, by family situation (family-single, etc.), by anniversary date, etc. We configure the messaging and the email boxes. We train users and provide maintenance and assistance.

AI for Marketing

Increase the productivity and creativity of your teams with AI integrated into their digital marketing platform.

Guide customers through personalized journeys with newsletter automation from Match&Target.

Family trip

Elevate your customer service with trusted AI.

Because customer service is your best asset in the hyper-competitive world of hospitality, CRM Hôtel allows you to easily manage your prospects as well as your business & group accounts by providing them with real “pluses”.

  • HOTEL CRM provides a 360-degree view of guests and allows the hotel to dynamically present offers that meet the guest's needs.

  • CRM HOTEL offers intelligent up-sell and cross-sell opportunities based on the best rates for different product and customer segments.

  • HOTEL CRM provides sales representatives with the information they need to take decisive action and conduct informed interactions with guests.

  • CRM HOTEL allows each user to manage their daily tasks by file or by client (telephone reminder, appointment, etc.).

HOTEL CRM provides a 360-degree view of customers and allows the hotel to dynamically present offers that meet the customer’s needs. HOTEL CRM offers intelligent up-sell and cross-sell opportunities based on the best rates for different product and customer segments. HOTEL CRM provides sales consultants with the information they need to take decisive action and conduct informed interactions with customers. HOTEL CRM allows each user to manage their daily tasks by reservation or by customer (callback, appointment, etc.).

CRM HOTEL informs your employees of the monitoring of each customer's files.

Conversation

Every time a customer calls, asks for information, valuable data is generated on their file. No more post-its or notes in a notebook, customer data is now accessible to everyone and shared in the CRM! In the absence of CRM, a lot of information can be forgotten: some customer meeting reports are not shared, or some customer reminders are forgotten. Without CRM, choosing the most promising leads is more like a blind shot, while a CRM can provide prospect maturity scores and facilitate decisions. Worse still, without CRM, an employee who leaves the company takes all their knowledge of the customer with them. A CRM allows it to be recorded and shared.

Gain speed, efficiency and relevance with Hotel CRM

A personalized task tracker lists the actions to be carried out by sales advisors and allows the qualification of the actions processed.

  • Sending brochures or tailor-made programs.  

  • Messages sent to a colleague internally on a current file.  

  • Tasks on a quote or a customer file (visa verification - request in progress on a reservation - reminder of a receptive - confirmation of an option - change of itinerary, etc.).  

  • Qualification of rejected quotes: Reasons for refusal: “Project abandoned (Abandonment); Solution found elsewhere (Competition); Services not available: no follow-up (Unavailable); Solution not satisfactory (Unsatisfactory); Other quote accepted (Multi-quote); Price too high (Price).  

  • Customer reminders when they return from trips. Display the number of days since return as well as telephone numbers and email addresses.

Referencing the customer's request, date and time of the responses provided. Tracking messages sent to an internal colleague to satisfy the customer. Sharing tasks (calling back a receptive - confirming an option - upgrading - special request from the customer, etc.). The tracking of tasks and actions can be viewed by all employees and the manager.

Succeed in every marketing interaction with Hotel CRM

Get to know every single customer by gathering all their data into a single profile. Personalize your offers across all channels with AI. Build customer loyalty with a remarkable experience to sustain your growth. Generate customer profiles to segment and better target your marketing efforts.

Segment - Target

Create your own criteria based on your business and instantly segment your customer database to identify them.

Themes

  • Cultural stay

  • Golf

  • Cure Stay - Body

  • Couple's stay

  • Birthday stay

  • Business stay

  • etc...

Preferences

  • Accommodation: Standard - Superior - Executive Suite - Junior Suite - Presidential Suite - Garden View ...

  • Restaurantion: Vegetarian - Local cuisine - Starred chef ... preferred: business, first, private transfer…

  • Family: Club hotel, Charming hotel,

  • Entertainment: Visit cultural sites, Museums, Shopping…

Try Hotel CRM for free. No credit card required, no software to install.

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